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June 25, 2024 / June 26, 2024 by servoplex
The massive wave of layoffs in 2024 brings a cybersecurity threat that most business owners aren’t focusing on – offboarding employees. Even big-time brands that you would expect to have top-of-the-line cybersecurity systems, processes and procedures in place fail to adequately protect themselves from insider threats. This August marks a year since two disgruntled Tesla […]
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A recent stream of Reddit comments emerged detailing a series of poor customer service experiences with tech support. While I typically try to stay clear of Reddit and its gang of chronic whiny-pants commenters, I scrolled through a few, you know, for research purposes since I’m in the industry. A few of the complaints sounded […]
June 25, 2024 / June 25, 2024 by Vertical Axion
If you’re a business owner and a long-time Apple user, you’re likely aware of and use iCloud Keychain for your company. This built-in password manager offers unique autofill, sync, and recovery features on all iPhones, iPads, and Mac products that your employees probably use to secure private information. However, Apple’s new password manager, announced at […]
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June 24, 2024 / June 24, 2024 by Vertical Axion
Most people expect to enter a username and password to access secure networks and accounts online. They also expect that password protection for sensitive data will stop unauthorized access. Unfortunately, single-factor authentication is no longer enough to fully secure your business networks and resources. Password theft is one of the leading causes of data breaches, […]
June 22, 2024 / June 22, 2024 by Vertical Axion
How connected is your business? Have you gone so far as to implement the latest technology into your point of sale, marketing efforts, or customer loyalty programs? If not, you’re missing a huge opportunity. Small businesses–establishments with 500 workers or less–comprise 99.9% of the economy, according to the U.S. Small Business Administration. That averages 33,185,550 […]
June 21, 2024 / June 21, 2024 by Vertical Axion
Zoom Introduces Post-Quantum End-to-End Encryption The security features of Zoom are getting a big boost. Post-quantum end-to-end encryption (E2EE) is now available in Zoom Meetings. This new encryption standard will soon be offered in Zoom Phone and Zoom Rooms. End-to-end encryption scrambles the call’s content so that only the people involved can read it. Businesses […]
June 20, 2024 / June 20, 2024 by Vertical Axion
Some business owners obsess over the Google algorithm, appeasing it with keywords, clear and concise website layouts, and more. These factors are crucial for ranking highly on SERPs so searchers find that company instead of its competitors but do mobile apps deserve that same consideration? Below are the pros and cons of building a mobile […]
June 19, 2024 / June 19, 2024 by Vertical Axion
On May 23, 2024, a Microsoft outage caused widespread disruption to several popular services. These include Bing, Microsoft’s Copilot programming assistant, ChatGPT’s internet search, and DuckDuckGo. The outage began around 3 AM EDT and appeared to affect users in Asia and Europe. Users reported seeing a blank page or an error message when accessing Bing.com. […]
June 18, 2024 / June 18, 2024 by Vertical Axion
Your business operates in a very different space to a few decades back. Before, everyone threw around ideas for cold calls and advertising gimmicks at in-person meetings. Today, business owners and employees are more likely to swap messages online, leverage artificial intelligence, and look up terms like “malvertising” as your business keeps up. Cyberattacks are […]
June 17, 2024 / June 17, 2024 by Vertical Axion
The explosive growth of artificial intelligence has many business owners looking to leverage the technology. One of the best ways to maintain operational efficiency and support greater productivity is to begin automating routine tasks with AI. Discover more below. How AI Can Help With Task Automation AI uses powerful algorithms and machine learning to analyze […]
June 15, 2024 / June 15, 2024 by Vertical Axion
Your small business experience might include those popular business conferences, which, at one point, solely used computers and projectors to display charts and graphs as the speaker discussed company statistics or goals. Post-pandemic, these handy technological tools do so much more, including connecting people from different locations to partake in that same meeting from wherever […]
June 14, 2024 / June 14, 2024 by Vertical Axion
In recent months, cybersecurity researchers have found that a new ransomware strain has been affecting certain businesses using Windows desktops and devices that are still relying on old operating systems. Below, we’ll explain how this works and what it could mean for your company, small or large. New ShrinkLocker Ransomware Using Visual Basic Scripting, hackers […]
June 14, 2024 / June 17, 2024 by Vertical Axion
As a business leader, you’re always looking for ways to increase revenue, cut expenses and grow your bottom line. Implementing AI tools, shopping services and running a more efficient operation are great ways to do that. One place you do NOT want to cut corners is using free antivirus or firewall software. In today’s blog, […]
In recent months, the alarming cybersecurity breach at Change Healthcare, the health care payment-processing company under the health care giant UnitedHealth Group, has thrown a spotlight on a chilling reality: cyberthreats can lurk undetected within our networks, ready to unleash chaos at a moment’s notice. The breach, executed by the notorious ALPHV/BlackCat hacker group, involved […]
June 13, 2024 / June 13, 2024 by Vertical Axion
When your business experiences an equipment failure, the ripple effects can be widespread and costly. Just a few hours of unplanned downtime can push projects off schedule, interrupt customer service functions, slow down productivity, and affect customer relationships. Longer disruptions can have even more dire consequences, including major revenue losses. What if there was a […]
June 12, 2024 / June 12, 2024 by Vertical Axion
Wireless connectivity is on the cusp of a significant leap forward with the arrival of WiFi 7. This new standard is better in many ways than WiFi 6 and WiFi 6E. Here’s a breakdown of WiFi 7’s key strengths: Exponential speed increases. WiFi 7 delivers blazing-fast speeds, reaching up to 46 Gbps, four times […]
June 11, 2024 / June 11, 2024 by Vertical Axion
Buyers are every business’ lifeline. If in short supply, whether due to poor advertising, high competition, or a lack of personalized customer experiences, small companies falter with a low return on investment. In the latter case, where business owners don’t connect with their consumers, businesses tank simply because they cannot build loyalty. We’ll explain how […]
June 10, 2024 / June 10, 2024 by Vertical Axion
You’re working on a confidential project in Microsoft Edge for Business, a key piece of information appears on your screen. You instinctively hit the “Print Screen” key to capture it. However, instead of the usual screenshot, a black screen appears. Frustrating? Perhaps. However, for businesses that prioritize data security, this new feature in Edge for […]
June 8, 2024 / June 10, 2024 by Vertical Axion
Running a small business is a whirlwind. Between managing finances, marketing your brand, and ensuring customer satisfaction, keeping operations efficient can feel like a constant battle. Fortunately, technology upgrades can be your secret weapon in this fight. The Power of Up-to-Date Software Hackers are constantly searching for vulnerabilities in outdated software, and yours could be […]
June 7, 2024 / June 10, 2024 by Vertical Axion
Businesses nationwide have recently switched to the new Arc browser for its shortcuts, previewing ability, and lighter and cleaner design. Having gained monumental traction in such a short period, it competes with longstanding browsers like Google Chrome, Microsoft Edge, and Firefox. However, new malvertising efforts are threatening many companies that are making the switch. How […]
June 6, 2024 / June 10, 2024 by Vertical Axion
In a move welcomed by IT administrators, a recent update to the Windows Update for Business deployment service offers greater flexibility in managing feature updates for Windows 11. Previously, feature updates were mandatory, downloaded and installed automatically after a short deferral period. The new policy allows IT admins to designate feature updates as optional. This […]
June 5, 2024 / June 10, 2024 by Vertical Axion
AI-driven chatbots are changing the way businesses interact with their customers. They can help companies better connect with customers, streamline customer service, and reduce cost. Let’s take a closer look at how chatbots can transform your customer service strategy. Provide Customer Service 24 Hours a Day, 7 Days a Week Chatbots can provide customer […]
June 4, 2024 / June 10, 2024 by Vertical Axion
Take off your business owner hat for a second and think back to when you were on the fence about a company as a customer. How did you approach the uncertainty in your buying journey? If you’re like most customers, you scrolled to scour the review section for a genuine opinion from a person with […]
June 3, 2024 / June 10, 2024 by Vertical Axion
Any business owner in the modern world already knows about phishing. It has been around for decades, as criminal “conman” practices use fraudulent emails or other written items to fool readers. People believe the document derives from a legitimate source, perhaps due to a copied letterhead or a realistic email address, so they follow the […]
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