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ServoPlex Blog

ServoPlex has been serving the Knoxville area since 2014, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Why We Approach Tech Support with Empathy for the User

Why We Approach Tech Support with Empathy for the User

Among IT professionals, an acronym is sometimes used when discussing certain issues and challenges: “PEBKAC,” or Problem Exists Between Keyboard And Chair. In other words, user error. 

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Improving Collaboration Can Pay Big Dividends

Improving Collaboration Can Pay Big Dividends

Effective teamwork is indispensable for business success. Collaboration stands out as an extremely important consideration, yet devising a strategy that expedites project completion and enhances service delivery poses challenges. This week, we get into modern collaboration practices and how technology can help you improve collaboration.

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Explaining Shift Shock: Why Younger Employees Leave Good Jobs

Explaining Shift Shock: Why Younger Employees Leave Good Jobs

You might have noticed that some of your younger workers are leaving your business much earlier than you might expect them to. This could be because of a phenomenon called “shift shock,” which examines employee engagement and satisfaction. Let’s consider how shift shock could potentially harm your business.

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Tip of the Week: 6 Keyboard Shortcuts to Make Life Easier

Tip of the Week: 6 Keyboard Shortcuts to Make Life Easier

Keyboard shortcuts are undeniably useful—to the point that some are almost ubiquitous. However, there are a lot that aren’t, and they are just about as useful. We wanted to introduce you to these shortcuts so you can incorporate them into your workflows.

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Why You Need to Keep Track of Your IT Infrastructure

Why You Need to Keep Track of Your IT Infrastructure

When taking stock of your business assets, technology is particularly critical to pay attention to. Let’s discuss why this is and what you must do to manage it properly.

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